Refund Policy
Last updated: 2026-08-23
MurMur Pro may be purchased through the Apple App Store, Google Play, and Creem. Refund eligibility and timing depend on the original provider, payment method, and applicable law.
Request through the original provider
Use the applicable store refund process for an Apple App Store or Google Play transaction. The store decides approval and processing time.
For a Creem transaction, use the Customer Portal link in the purchase email or contact MurMur. Full or partial refunds may be processed when supported by the provider and payment method.
Cancellation is not a refund
Cancellation normally stops the next automatic renewal and does not automatically return a charge already paid. Uninstalling MurMur or deleting your MurMur account does not cancel an external subscription.
A refund or payment reversal may end or adjust the related Pro entitlement after provider confirmation. This policy does not limit mandatory consumer rights.
Contact
For billing, invoices, and support, contact feedback@talkmurmur.com. Pro subscriptions are bought through Creem on the web for macOS, or in the iOS / Android app through the App Store / Google Play. They start billing immediately and renew automatically. Cancel anytime. The free plan includes 2,000 characters per week. Price, tax, invoices, and refunds follow the applicable purchase channel's page and rules. Never send complete payment-card details by email.